Frequently Asked Questions

Can I order by phone or email?

What are Pleasure Tools?

What does medical grade silicone mean?

How do I work out how big a vibrator or a dildo is?

How do you deliver orders?

Do you ship overseas?

How much does delivery cost?

Can I authorize for the parcel to be left unattended?

If it’s showing online, is it in stock now?

Can I get help with choosing my toys?

Do you have a shop I can come to?

Are there other ways I can purchase products?

What is your return and refund policy?

What kinds of payment do you accept?

Can I order by phone or email?

Yes! You can place a Phone Order on 02 6698 5420. Please leave a message if the phone is unattended. 

You can email us with your order. Please give your phone number so we can respond by phone to any questions and to process your payment.

You can pay by credit card Mastercard/Visa, bank transfer or Paypal.

What are Pleasure Tools?

Pleasure Tools are for anyone…single, partnered, male, female, trans…of any sexual inclination! Anyone who is desiring more stimulation, who wants to explore dare enjoy, who wants to add variety, who needs sensual healing or who is feeling a little adventurous and cheeky…

  • Pleasure Tools = sex toys, costumes, books, information guides & erotic accessories 
  • Products that we use to vary and / or increase pleasure in our lives
  • Products which encourage more communication, playfulness and intimacy between couples
  • Things that educate us, stimulate our imagination and that we use during masturbation or sex to have more fun & more / stronger orgasms

What does medical grade silicone mean? And why is it so good?

Medical grade means the purest form of silica, a completely inert material used to make high quality sex toys. In terms of intimate products, silicone = BODY-SAFE & EASY TO KEEP CLEAN. The only way to play!
PROPERTIES OF SILICONE:

  1. non toxic, hypoallergenic & safe to use inside the body 
  2. contains no latex or phthalates like “gel-type” materials can 
  3. non-porous, therefore cannot absorb bacteria, dust or odor – no way for fluids or bacteria to hide under the surface!
  4. warms up quickly and retains body heat; can be popped in fridge for cooler action
  5. odorless and tasteless is extremely durable, long lasting
  6. easy to clean using soap and hot water, can even be boiled to sterilise
  7. smooth and touchable = feels sublime internally

How do I work out how big a vibrator or a dildo is?

The size measurements are given under Attributes down the bottom of the product detail page, following the description. 

eg. Size: L 175mm x W 43mm x D 20mm

Total Length of toy (thus insertable length will be less) x Width/Girth/Diameter at widest point x Depth (when a product/shaft is not round)

How do you deliver orders?

Within Australia: We ship orders to be received within 2-7 working days. Your goodies are delivered to your door or PO Box by Australia Post satchel (Box for orders heavier than 5kgs).  If no one is home to receive the parcel, Aust Post may leave a card and the parcel will be held at your local PO for pick up. 

There are no business names, logos or reference to the contents so total discretion is guaranteed if you have to pick up from the PO.  The sender is signed with an individual’s first name. 

Do you ship overseas?

PleasureConsultant Shop is not currently set up for shipping outside of Australia or New Zealand. For international customers not in New Zealand, please call or email us and we will arrange for a mail order for you if possible.

How much does delivery cost?

For your added pleasure: Orders of $100 or more are delivered by standard Australia Post satchel anywhere within AustraliaFREE of shipping cost!! Just choose the “free standard post shipping” button at checkout. If you would like a faster delivery, choose the Express Post option for only $12, no matter how large your box is!

For orders in Australia under $100, delivery of $12 is charged per order and it is shipped by Australia Post Express Post satchel so that it gets to you as quick as possible. 

Delivery is calculated per order, not per item. So…accessorize as much as you like, remembering to include lubricants, an erotic story book and the amazing Purr Clitoral Arousal Gel!

Express Post delivery is between 2 – 4 working days depending on the recipient’s location. 
NOTE: “Guaranteed Next Day” delivery is NEVER guaranteed by us due to the regional location of our warehouse. 

Can I authorize for the parcel to be left unattended if no one is home?

Yes you can, but BEWARE you choose this option entirely at your own risk. PleasureConsultant.com and its suppliers do not take any responsibility for lost/misplaced parcels in this case. There is no recourse for non-delivery of orders, though we will track the item for you using Australia Post’s system and inform you of their response. Give us authorization to notify the delivery service of your choice by stating it in the comments section when you place your order.  

If it’s showing online, is it in stock now?

Yes, this is normally the case however sometimes there are inventory update delay times which means you can see and buy a product when it is temporarily out of stock.

If this happens to occur, we will send you an email immediately notifying you of the expected delivery date, usually within 2-10 working days. We work swiftly to supply the product for you. 

If you need instant delivery guaranteed, call us to place a phone order or contact us prior to shopping onine to confirm the stock status.

Can I get help with choosing my toys? I am unsure, don’t want to make the wrong decision when investing in my pleasure!?

Of course, that’s our business! Our customer’s satisfaction & pleasure are our top priorities…in line with your health, privacy and quality of experience. If you need assistance with choosing the purchase best suited to your desires, or have any questions, please contact us for free advice. 

Speak with The Pleasure Consultant to place a speedy phone order, call 02 6698 5420 or 0413 608 927

Phone Support operating hours:  Mon to Sat 9am – 7pm

Do you have a shop I can come to and where are you based?

We are an Australian company with head office & warehouse in Mullumbimby NSW, between Byron Bay (15mins) and Tweed Heads (40mins). We have a 24/7 online store with phone sales & support but no retail store front.

Are there other ways I can purchase products?

Yes! If you like to view, touch, turn on and compare products as a couple or an individual, then book a private consultation with our Pleasure Consultant who guides you through Personalized Pleasure Tools Shopping – a fun, cosy and informative way of shopping because you benefit from direct expert advice and receive your goodies immediately! Available Byron Bay – Gold Coast, for details and Pleasure Advice Fee Schedule contact us

Do your private shopping in the comfort of a home with our Pleasure Panther Parties…an exciting, classy, educational and stimulating night-in with the girls or a group of couples. Hosting a Party is a really obvious way of receiving naughty gifts and product discounts too! 

What is your return and refund policy? Please read here.

What kinds of payment do you accept?

Online: we accept Visa, Mastercard & Paypal or Bank Transfer (allow min 3 days for manual payment verification).

Phone Orders: we accept Visa, Mastercard, Bank Transfer and Money Order. No cheques. 

What will my credit card statement show?

We care about your privacy and discretion is essential, thus the record of your online purchases will show “PAYPAL*PCONSULTANT”. For Party customers the record will show “PCONSULTANT”.

Is it safe to use my credit card here?

Yes! We utilise industry-standard encryption and the secure Paypal system to ensure your personal and credit card details remain confidential. After processing an order, no credit card details are retained. Our strict Privacy Policy ensures all your personal information is confidential and we never pass on or sell customer’s details to a third party.

Do you have a Privacy Policy? Can I shop safely?

Yes, your right to privacy is of utmost importance here at PleasureConsultant.com. We are committed to the protection of your personal information and any details we collect from you is used solely to fulfill your orders and make your shopping experience a Pleasure.

All orders from the warehouse are shipped in plain packaging, with no brands or labels suggesting the nature of the contents. Furthermore we do not give, rent or sell customer information to other companies, or share any of your private information with anyone outside our company.
It is essential for us to obtain your name, email address, phone number, credit card details & physical address to enable us to dispatch your purchases. These details are kept securely within our database until the order is processed.

Shop with the comfort of knowing all orders are secure and we never pass your personal info – ever. 

Customer Complaints & Solutions

Our main concern is your complete privacy and satisfaction. If you are dissatisfied by any aspect of your experience with us, please give us a chance to fix the issue and improve our service. Your comments, critiques and complaints are welcomed and solved with all the attention they require. Please contact us:

– through our contact form here

– by email info@pleasureconsultant.com

PleasureConsultant.com       |      NSW BN98548126      |     ABN 91 345 790 071    

PO Box 319 Byron Bay NSW AUSTRALIA 2481